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© FINISHLINE d.o.o. All rights reserved! Design: webx.si
These terms set out the conditions for the purchase and sale of products carried out by FINISHLINE d.o.o., Pleterje 16b, 8272 ZDOLE (hereinafter: “the provider”). The General Terms and Conditions of the Online Store www.finishline.si are drafted in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), the Electronic Communications Act (ZEKom-1) and international codes for e-commerce. The online store www.finishline.si is intended for the presentation and sale of products to users and operates in accordance with the Consumer Protection Act (ZVPot-UPB2). It is managed by FINISHLINE d.o.o. The User is a legal or natural person who uses our system, i.e. the buyer in the online store www.finishline.si.
The provider and the user regulate their mutual obligations for purchases made through the website www.finishline.si by these general terms and conditions.
According to the Consumer Protection Act, minors or persons completely incapable of managing business affairs cannot make distance purchases; only their legal representatives may do so.
A contract is concluded upon confirmation of the order, which the buyer receives at his/her e-mail address. FINISHLINE d.o.o. will store the text of the contract – the order between the seller and the buyer – and it will later be accessible to the consumer via our electronic address.
FINISHLINE d.o.o. undertakes that, even before the order or offer binds the buyer, it will provide the following information:
FINISHLINE d.o.o.
Pleterje 16b
8272 ZDOLE, Slovenia
Company ID: 9826793000
Tax Number: SI82707553
Taxpayer: Yes
Registered: January 9, 2025, at the District Court in Krško
All prices are in EUR. Prices include VAT. We reserve the right to change prices daily, unless stated otherwise (e.g., for time-limited promotions and special discounts). Prices apply at the time of order submission and do not have a predetermined validity period in the online store. If a product is out of stock, the price may change, about which the provider will notify the user and it applies only with the consent of the user/buyer.
Prices are valid for payments made using the payment methods and under the conditions listed below.
A sales contract between the provider and the user is concluded at the moment the provider confirms the order (the user receives an e-mail notification that the order status is “in process”). From that moment, all prices and other conditions are fixed and apply equally to the provider and the user.
Any discounts, promotional codes, etc., are not cumulative. VAT payers are obliged to provide their tax number upon registration.
Explanation of the prices listed in the online store www.finishline.si:
The PRICE shown with a product represents the current retail price, which is determined based on competitors’ prices and is valid until the day of inclusion in any possible promotion or price reduction due to market conditions.
The PROMOTIONAL PRICE (e.g., promotional price, Black Friday price, weekend price, holiday price, “seasonal” discounts, clearance sales, etc.) is the price for products included in certain promotions and is valid in the online store only during the period indicated with the product price.
Due to the nature of online business, the offer on www.finishline.si is updated and changed frequently and rapidly.
The validity periods of promotional prices may vary between individual products and can be changed at any time.
The prices listed apply to purchases in the provider’s online store www.finishline.si.
In the online store we offer the following payment methods (for natural persons):
Cash on Delivery / COD:
Cash on Delivery is suitable if the user wishes the ordered goods to be delivered to their home or any other address in Slovenia. Payment upon delivery can be made in cash or by card. The user will be notified of the delivery time by telephone or e-mail. This payment method is available only when delivery is provided by a courier service (GLS) under a “COD” service, where the payment is made to the courier (GLS) and then deposited to the account of FINISHLINE d.o.o.
FINISHLINE d.o.o. does not conduct direct cash transactions with customers.
The provider then issues a final invoice in electronic form and sends it to the buyer’s e-mail address provided at the time of order submission; together with the warranty card, it serves as a valid proof for any complaint.
Why do we send the invoice in electronic form? This is our contribution to environmental preservation and a modern way of doing business. Our invoices do not contain a handwritten signature but comply with all legally prescribed requirements and are in substance in accordance with Articles 81 to 84 of the Value Added Tax Act (ZDDV-1).
Payment by Offer or Proforma Invoice:
If the user opts for payment by proforma invoice, we will send a proforma invoice with all details to the e-mail address provided at the time of order submission. After receiving the funds in our business account, the goods will be dispatched to the user’s delivery address.
The provider then issues a final invoice in electronic form and sends it to the buyer’s e-mail address provided at the time of order submission; together with the warranty card, it serves as a valid proof for any complaint.
Why do we send the invoice in electronic form? This is our contribution to environmental preservation and a modern way of doing business. Our invoices do not contain a handwritten signature but comply with all legally prescribed requirements and are in substance in accordance with Articles 81 to 84 of the Value Added Tax Act (ZDDV-1).
The user is obliged to check the correctness of the details on the invoice and to notify the provider of any errors within eight days of receipt. Later objections regarding the accuracy of issued invoices will not be accepted.
Payment by Credit or Debit Card:
The buyer can make payment by credit/debit card directly in the shopping cart. Available cards are:
– Mastercard, Visa, Maestro, and BA
Purchase for Legal Entities
Purchases in the provider’s online store are primarily intended for business users.
The purchase process for legal entities is exactly the same as for natural persons, except that in the first step the option “invoice to company” is selected and the terms of business are accepted.
If you require an invoice addressed to a company, you accept the business terms applicable to companies; the main difference is in the possibility of withdrawal: companies, sole proprietors, and other legal entities are allowed to return delivered products only under the warranty conditions. These legal entities do not have the right to withdraw from the contract within 14 days after receiving the product without reason, as is the case for consumers (natural persons).
A refund is not possible for purchases by legal entities. For purchases by legal entities, the General Terms and Conditions of FINISHLINE d.o.o. also apply; more about return conditions under warranty can be read further on this page or on the returns page.
The online store www.finishline.si offers legal entities the following payment methods:
For individual orders, we reserve the right to require payment by bank transfer to FINISHLINE d.o.o. upon offer/proforma invoice; the price remains the same.
The request for issuing an invoice to a business user must be submitted at the time of order. Once the purchased goods are dispatched to the address, changing the invoice addressee is no longer possible.
Right of Withdrawal and Refund
The user has the right to notify the company in writing of their withdrawal from the contract within 14 days by sending an email to [email protected]. When returning the product, the return form (withdrawal from contract) available [HERE] must be included.
The user must then return the goods to the company within 14 days after the written notification, bearing the direct return costs. The products must be undamaged and accompanied by a copy of the invoice. The possibility of return does not apply to goods made according to the consumer’s specific instructions, tailored to their needs, which due to their nature are not suitable for return. It also does not apply to consumables if the original packaging has been removed. The return shipping costs are borne by the user. The provider will refund the full purchase price (including delivery costs) immediately or, at the latest, within 14 days from the receipt of the withdrawal notification. The seller has the right to withhold the refund until the returned goods are received or proof of shipment is provided by the buyer. The buyer must return the goods to:
FINISHLINE d.o.o.
Pleterje 16b, 8272 ZDOLE
Delivery Time and Shipping
Delivery Service: GLS
Product Weight and Shipping Costs:
Regardless of the chosen payment method, the delivery is carried out by GLS. GLS delivers from Monday to Friday, approximately between 8:00 and 17:00. The exact delivery time cannot be specified. One day before delivery, you will receive a notification about the delivery. If the product is in stock, the delivery time is between 2 and 7 days; however, unforeseen factors such as holidays and natural events may delay delivery by a few days.
For all orders under €400 (including VAT) a delivery charge for delivery to the premises or a truck-accessible yard is added. This delivery cost is added to the order amount, as reflected in the shopping cart and on the invoice.
The provider is not responsible for delays or damaged goods for which the delivery service is responsible. The buyer must immediately inspect the package upon receipt and, in the event of any damage, immediately notify the delivery representative and, with their help, complete a damage report.
Delivery times indicated with each product’s price refer to the delivery times obtained from the suppliers. We reserve the right to adjust the delivery time in case the supplier/manufacturer does not meet the deadlines or runs out of stock. In such cases, the delivery time may be extended (even by more than 60 working days).
Delivery conditions apply within the territory of the European Union.
If, at the time of delivery, no one is present at the agreed address, the product may be received by an adult residing in the same household as the user or by another person authorized to receive it. The person receiving the delivered product must sign the delivery note and indicate their name, surname, the date of receipt, and their relationship to the orderer.
Upon delivery of the product to the stated address, the user is handed all accompanying documentation, the warranty card, a list of authorized service centers, and instructions for use in Slovenian. The warranty card and the list of authorized service centers may be included in the original packaging together with the product. The invoice is sent in electronic form to the buyer’s e-mail address. In this case, it is deemed that all documentation has been provided to the user.
In the event that the requested and paid-for products cannot be delivered according to the offer or the online store order, FINISHLINE d.o.o. is obliged to refund all funds paid by the customer to the account from which the payment was made for the disputed/out-of-stock items.
In accordance with the law applicable to all online store owners throughout the EU, FINISHLINE d.o.o. offers you the possibility to resolve any disputes regarding online shopping through the ‘Online Dispute Resolution’ platform. More information can be found HERE. The platform has been active since February 15, 2016.
Receiving Goods Upon Delivery and Delivery Claims – Transport
We advise customers to inspect the packaging (polystyrene, cardboard, foil) before signing for the delivery. If the packaging is intact and undamaged, you may sign the delivery note confirming that the package and delivery are without faults. In the event of visible damages, dents, or similar signs of mishandling, you must request the delivery person to note the visible damages before signing. If you notice any slight damage before opening the package, it is advisable to take some photographs of the visible damages.
If you notice significant damages, dents, or similar issues, we suggest refusing the package from the delivery person due to visible damages and subsequently notifying us.
Any complications arising from the delivery of a damaged package or later hidden damages can be sent to us along with evidence at [email protected].
Personal Collection at FINISHLINE d.o.o.
If you have chosen personal collection at our address FINISHLINE d.o.o., we will notify you by e-mail regarding the collection time as soon as your order is ready for pickup (approximately 2–5 working days). However, the condition for collection is that payment has been made in advance – as cash payment is not possible.
Warranty
Some products purchased in the FINISHLINE d.o.o. store are covered by a warranty. The warranty card is an integral part of the delivery of the ordered product to the buyer. The buyer must keep the warranty card and invoice throughout the warranty period. The invoice and warranty card are the only documents by which the buyer can claim their rights.
FINISHLINE d.o.o. guarantees an authorized service for products purchased directly from FINISHLINE d.o.o. in accordance with the general warranty and service conditions provided by the manufacturer of the individual products.
The manufacturer guarantees free repair of the purchased product in accordance with applicable regulations and the conditions described in the warranty card. In the event of non-fulfillment of this obligation, the warranty provider will replace the product with a new one or refund the money. The warranty period starts on the day the device is sold, as recorded in the warranty card and certified with a stamp and signature.
The warranty does not cover damage resulting from improper handling, mechanical damage, damage due to lightning, excessive voltage, or wear and tear. To avoid misunderstandings, it is the duty of both the seller and the buyer to inspect the product and note any mechanical damages upon delivery, in which case the product will be replaced.
The seller and the buyer will attempt to resolve any disputes amicably; otherwise, the court in the place of the seller’s registered office is competent.
When claiming the warranty, the warranty conditions stated on the warranty card attached to the product apply. Generally, the warranty does not apply to consumables (filters, seals, nozzles, seats, etc.). The warranty is claimed with a copy of the invoice and the warranty card.
Warranty Period:
The warranty ceases to be valid in cases of:
Products from our offer are intended for use in the technological process of painting, where various aggressive materials are used. Before purchase, please consult whether the equipment is suitable for use with such aggressive materials; otherwise, the service provider or importer may refuse to honor the warranty.
The seller is not qualified to make a technical assessment regarding possible malfunctions and therefore cannot decide on a product replacement without the opinion of an authorized service center.
Non-Conformity of Goods – for purchases from January 26, 2023 (ZVPot-1)
The seller guarantees the conformity of the goods for 2 years from the purchase date.
When is there non-conformity?
Goods are non-conforming to the sales contract especially when (subjective requirements):
The seller is not liable for non-conformities of the goods that appear after two years from the date of delivery.
If non-conformity appears within less than 30 days of delivery, the consumer may withdraw from the sales contract and request a refund of the paid amount.
The consumer may withhold payment of the remaining part of the purchase price, or part thereof, until the seller fulfills its obligations. The consumer exercises this right by notifying the seller of their decision.
In any event, the consumer also has the right to claim compensation from the seller, particularly reimbursement of the costs of materials, spare parts, labor, transfer, and transport incurred due to exercising the warranty claim.
The consumer withdraws from the sales contract by notifying the seller of their decision to withdraw. In cases of withdrawal, the consumer returns the goods to the seller at the seller’s expense.
The right to claim non-conformity is regulated in more detail by the provisions of the Consumer Protection Act (ZvPot-1). For matters not covered by consumer protection laws, the provisions governing contractual obligations apply.
Defect (Stvarna napaka) – for purchases up to January 25, 2023 (ZVPot)
The consumer may claim a defect (stvarna napaka) for each purchased product.
From the grounds of an inherent defect, the consumer may claim a remedy from the seller within 2 years from the date the goods were received, or within 2 months from the discovery of the defect.
The consumer may, at their discretion, demand: correction of the defect, a refund proportionate to the defect, replacement of the goods, or a refund of the paid amount.
When exercising rights under this section, the consumer must describe the defect in detail in the notification to the seller and allow the seller to inspect the product. If the defect is undisputed, the seller must comply with the consumer’s request as soon as possible, but no later than 8 days. However, if there is a dispute regarding the defect, the seller must provide a written response to the consumer within 8 days. The defect may be reported to [email protected].
The seller must deliver the goods in accordance with the contract and is liable for any inherent defects in its performance.
A defect is considered inherent if:
How is the suitability of a product verified?
It is verified by comparing it with another identical, faultless product, as well as by the manufacturer’s statements or markings on the product itself.
The buyer must notify us, at their own expense, within the legally prescribed period with a detailed description of the defect, thereby allowing us to inspect the product.
The right to claim defects is regulated in more detail by the provisions of the Consumer Protection Act.
The owner of the website ensures the protection of personal data that will be used exclusively for informing about the progress of an order (in cases where a visitor makes a purchase in the online store) and for sending promotional material. The owner guarantees that the data of visitors and users will be used solely for the smooth processing of orders and will not be handed over to any third party.
In case of any issues or uncertainties regarding the use of the website, the owner reserves the right to contact the consumer using remote communication means.
By placing an order, the visitor permits the website owner to collect and use the personal data entered during the order process. All data provided by the visitor when placing an order is intended solely for the provider’s business purposes and will not be used for other purposes or provided to any third party. We permanently store the data entered by the visitor in our computer system, which is appropriately secured and protected. We are not liable for any damage in the event of a “breach” of our computer system!
Communication via the personal data you provide when signing up for newsletters or placing an order is carried out in accordance with the EU General Data Protection Regulation (GDPR).
The website is owned by FINISHLINE d.o.o. All rights reserved. The contents of the website may include material whose copyrights may also be held by third parties. Therefore, any forwarding of information from the website is permitted only with the written consent of the owner. The rules and conditions for use as stated here and all applicable legislation apply when using www.finishline.si. FINISHLINE d.o.o. reserves the right to change these rules and conditions of use at any time without prior notice in accordance with the law.
All content on www.finishline.si, including texts, graphic content, trademarks (logos), icons, audio and video recordings, digital transfers, software packages, and data, is the property of www.finishline.si or our content providers and is protected by domestic and international copyright and related rights legislation, i.e. industrial property rights; unauthorized use constitutes a violation of intellectual property laws. All software used on www.finishline.si is the property of www.finishline.si or its software solution providers and is protected by copyright and related rights.
FINISHLINE d.o.o. is not responsible for the content of opinions written by visitors. FINISHLINE d.o.o. reviews opinions before publication and rejects those that contain obvious falsehoods, are inappropriate, misleading, or offensive. FINISHLINE d.o.o. is not liable for the information contained in opinions and disclaims any liability arising from such information.
FINISHLINE d.o.o. makes every effort to ensure the timeliness and accuracy of the data on the website.
The provider respects the applicable consumer protection legislation. Complaints and claims can be sent by users to the e-mail address [email protected] or by postal mail to:
FINISHLINE d.o.o.
Pleterje 16b, 8272 ZDOLE
The provider must confirm receipt of the complaint within five working days, inform the user or buyer about the expected duration of its resolution, and keep them informed throughout the process. The provider will make its best efforts to resolve any disputes amicably.
FINISHLINE d.o.o., as a provider of goods and services through its online store in the Republic of Slovenia, publishes on its website a link to the online dispute resolution (ODR) platform. The platform is available to consumers [HERE].
In accordance with legal norms, the provider does not recognize any out-of-court dispute resolution entity as competent to resolve a consumer dispute that the consumer may initiate in accordance with the Act on Out-of-Court Settlement of Consumer Disputes.
This arrangement is based on the Act on Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes, and the amendments to Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.
The website www.finishline.si uses cookies to provide a better user experience, optimize the display of customized content, and monitor visit statistics. Users are informed about the use of cookies upon their first visit to the website, and for the use of certain cookies, the user’s consent is requested. The user can change their cookie preferences at any time on this website. Webx does not pass cookies to external service providers nor does it use them for displaying advertising messages.
Cookies are small text files that the website loads onto your computer. Some cookies are essential for the functioning of the website. Cookies do not contain any personal or other data that could be used to identify the user, which is why we recommend that you consent to their use. The user can withdraw consent for the use of specific cookies by clicking on the link “Cancel Confirmation” in the table below. Withdrawing consent may cause certain parts of the website to function differently or disable some services.
THIS WEBSITE IS PROVIDED “AS IS” AND “AS AVAILABLE”. YOU EXPRESSLY AGREE TO USE THIS WEBSITE AT YOUR OWN RISK.
FINISHLINE d.o.o. IS NOT LIABLE FOR THE ACTIONS OF THIRD PARTIES.
We wish you a pleasant and satisfactory shopping experience in our online store!
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